Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the typical delivery timeframe for furniture?
Standard shipping for home decor items takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
Do you offer international shipping for your products?
Currently, Ekanga ships exclusively within the continental United States and Canada to ensure the safety and integrity of our fragile home goods during transit.
What is your return policy for home textiles and decor?
We offer a 30-day return window for most items in their original condition. Please note that for hygiene reasons, bedding and pillows can only be returned if the original packaging remains unopened.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your order status directly through the 'My Account' section on our website.
Are Ekanga products covered by a warranty?
Yes, all our furniture pieces come with a 1-year limited warranty covering manufacturing defects in materials and workmanship from the date of delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.